Frequently Asked Questions
Refer to our commonly asked questions or conduct a keyword search and find your
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Can I customise my invitation design?
Each invitation design has its own customisation limitations…
The layout, fonts, wording colour and wording content can always be customised. Depending on which invitation you choose, we may also be able to customise digitally printed boarders and patterns to suit your liking.
If available, our website will list whether the colour of your invitation inner-card can be changed, along with what theme colours are free, and what custom colours will incur a colour change fee (£10.00).
Depending on the size and shape of your chosen invitation, you will also be given the option to choose the colour of your envelopes. We supply white envelopes for free, however we also have gold, silver and brown craft paper envelopes available for a small additional cost.
What can’t I customise?
Unfortunately we are unable to customise any of our invitation shapes or sizes, any laser cut designs, any pre-foiled elements or 3D elements (ribbons, jewels, twine etc.)…
These elements are either pre-cut in large quantities, or have been pre-made/applied to the design to reduce our costs and turnaround time.
Do you print completely customised designs?
Depending on what your custom design entails, we may be able to create a completely custom invitation design for you…
Before being able to provide you with a definite answer (or price), we request that you email any supporting images or designs, requirements and quantities to firstname.lastname@example.org for one of our team members to evaluate. You will then receive a prompt response outlining any restrictions, prices, further questions etc.
Can your designers create me some customised artwork?
Our designers charge £20.00 for their time and effort if you would like them to create you a unique design.
If this is something that you wish for them to proceed with, please email through any inspiration and suggestions of what you would like your design to look like, along with your required wording and information.
Please note: our designers allow for 3 rounds of edit requests before you incur any additional fees (£10.00).
Can I supply my own wording?
Absolutely! Our designers will work with whatever wording and information that you supply us with, as long as we can fit it all onto your chosen invitation…
The only time that we can’t change wording is if it has been pre-printed, embossed or foiled onto one of our invitation designs. If you are ever unsure about whether something can be changed, please feel free to contact our team with any design enquiries!
Can I supply my own fonts if they’re not featured on your site?
If you wish to use a different front from the ones that we offer, feel free to write the name of your desired font in the ‘comments & instructions to designer’ section whilst completing our personalisation steps when placing your order…
If you wish to use multiple fonts throughout your order, please list the main font AND the accent font so that our designers don’t miss anything.
How long after I place my order will I see my digital proof?
Once you have placed your order, supplied us with all of your wording & information and made your payment our designers will have your digital poof ready to view within 1-2 business days…
Can I make changes after I’ve received my digital proof?
You can make as many changes as you desire until you are 100% happy with your digital proof!
Please be aware though that our designers only allow for 3 rounds of digital proofs (each round will take 1-2 business days) before an additional fee will be charged (£10.00); however, if an edit request was missed, or a mistake was made by our designers, then no charge will be applied for another proof.