Frequently Asked Questions
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Do you have a minimum order quantity?
Yes, due to set-up costs we have a minimum order quantity of 20 per item. However, we ALWAYS recommend ordering at least 10 spare invitations, for emergency extras or last minute guests.
If you are placing a custom foil order, we have an increased minimum order quantity of 50. This increased quantity is due to the complex processes that go into any custom foil design, with materials also costing much more. Please keep in mind that this 50 minimum order quantity also applies if you later realise you need to order any extras, so ALWAYS ensure that you have considered any potential emergency extras when placing your order.
Your quantity can be increased or decreased throughout your proofing process, with prices then amended; however, if you need to order any extra items after you have made your final approval or after you have received your original order, they will then be classified as a new order. This new order will therefore have to be placed through our website again, and will incur the minimum order quantity of 20, or 50 if you are ordering a custom foil design.
What do I need to have prepared before placing my order?
We strongly recommend having all of your wedding details (from quantities, dates, times, venues, wording, guest list, addresses etc.) confirmed before placing your order. This will make your ordering process a lot easier for both yourself, and our designers, and prevent any mistakes.
The faster that you make your final approval, the faster you’ll receive your order!
How do I place an order?
To place an order, simply start off by creating an account on our website with all of your personal details. From there you can select your invitation design, carefully choose your quantity, and proceed through our personalisation steps (where you can select colours, fonts, wording and information etc.).
After completely all of our personalisation steps, you can then select from our shipping option and finalise your payment.
Once your payment has been received, our designers will create a digital proof for you to view within 1-2 business days. From there you can make any edit requests or approvals.
How long will it take for me to receive my order after it has been placed?
Once you place your order, supply us with all of your wording and information, and your payment has been received, our designers will supply you with a digital proof of your order within 1-2 business days…
From there you can make any required edit requests (each change will take 1-2 business days), or if everything is perfect and you’re 100% happy you can make your final approval…
Once you have made your final approval, your order will go into printing and production. Our printing and production timeframe is 4-6 business days; and our postage timeframe generally takes between 3-4 business days via DHL Express for all domestic and international shipping locations.
For more information regarding our shipping costs and timeframes, please view our shipping FAQ.
Can I speed up the timeframe of my order?
We process a large volume of orders daily and given our intricate printing processes and detailed hand assembly requirements, we cannot guarantee a faster turnaround beyond our stated production time.
However, you are able to speed up your digital proofing process by selecting our ‘priority proof’ feature, when placing your order.
This will ensure that your proof is completed as a priority; any subsequent edits will also be actioned as soon as received by our design team.
How do I order matching accessory cards for my invitations?
Once you have personalised your invitation, and chosen which matching accessory cards you need, follow the same personalisation steps for each stationary item before proceeding to the checkout…
This way our designers will upload all of your digital proofs together, and you can make any edit requests at once; allowing all of your items to be printed and shipped together.